BILINGUAL SERVICE DESK ANALYST

BILINGUAL SERVICE DESK ANALYST

Job Overview

Location
Mississauga, Ontario
Job Type
Full Time Job
Job ID
57610
Date Posted
2 years ago
Recruiter
Raymond Catherine
Job Views
490

Job Description

Required Skills:

 

  • Skills in written and verbal communication in French and English
  • Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
  • Knowledge exposure on ticketing tools like Remedy  Siebel  Clarify  CA helpdesk  VNC  ControlF1  Dame Ware  Net meeting  Microsoft Share point etc
  • Good communication skills and customer management experience
  • Work experience with clients outside India or in onsite roles
  • Strong knowledge on operations service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in 24x7 environment
  • Troubleshooting skills on desktop and shrink wrapped applications MS office  Adobe etc
  • Troubleshooting skills on VPN connectivity  dial up   wireless routers
  • Knowledge on active directory  domain controllers etc
  • Exposure to password reset tools
  • Troubleshooting experience using remote control tools Trouble shooting skills and experience in handling Exchange outlook Lotus Notes environment

Job ID: 57610

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