What is the opportunity?

In this role you will adjudicate and manage various specialty lines of business including but not limited to Accidental Weekly Indemnity, Accidental Death & Dismemberment, Critical Illness, Long Term Care, Royal Recovery Assist, in a team-oriented, multi-disciplinary, digital environment.  You will also be responsible for applying appropriate risk management strategies, which will impact on the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do? 

• Responsible for the adjudication of claims utilizing a multidisciplinary claim management model to:

1) ensure objective, fair and thorough claim adjudication

2) comply with practices and procedures and regulatory requirements

3) provide the highest level of customer service and manage reputational risk 

4) develop and implement claims management and return to work strategies on their assigned caseloads where warranted

• Assesses, researches and analyzes numerous contracts, documents the appropriate next steps while effectively and professionally communicating outcomes to our clients.

• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.

• Resolves minor conflicts and issues and escalates to others as appropriate

What will you need to succeed? 

• Post secondary education

• Must be fluently bilingual in both French and English, with excellent written and communication skills

• Minimum 5 years of direct claims experience

• Working towards an insurance industry designation (at minimum 1 course completed)

• Experience in effectively managing complex claims along with strong analytical and decision making skills

• Ability to multitask and balance multiple goals and priorities

• Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service

Special Conditions

Please note you must be fluently bilingual in both English and French to apply.  Only applicants fluent in both languages will be considered for this position.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.



JOB SUMMARY
City:  Mississauga 
Address:  6880 Financial Dr 
Work Hours/Week:  37.5 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Application Deadline:  05/18/2022 
Platform:  Insurance 
Req ID:  436318