What is the opportunity?

As a Fraud Prevention Agent, you will be responsible to support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.  

Please note:  This position is open to applicants from Montreal and Toronto fraud locations.

What will you do?

• Responsible to support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality service to Clients and enhancing RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
• Maintain a pro-active approach, mitigating fraudulent activity at the source
• Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA’s)

What do you need to succeed?

Must-have

• Fluency in French and English, at a professional level in both languages
• Strong investigative & analytical mindset
• Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
• Strong communication and computer skills
• Sense of Urgency and Change Management - embraces and easily adapts to change
• Simplification & Efficiency - working with an innovative mindset to simplify the way we do business
• Able to work various shifts within the business hours of 4pm - 12 midnight Tuesday to Saturday, and flexible to work other required shifts within a 24/7 environment, including statutory holidays

Nice-to-have

• Fraud experience 
• Knowledge of TS2

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities
• Exposure to strong mentorship and leadership examples
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Ability to make a difference and lasting impact 
• Work in a dynamic, collaborative, and high-performing team 

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

JOB SUMMARY
City:  Toronto
Address:  York Mills Centre
Work Hours/Week:  37.5
Work Environment:  Call Centre
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salaried
Position Level:  PL11 
Required Travel(%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  02/11/2022
Req ID:  449421