What is the opportunity?

RBC is hiring a Bilingual (English/French) Equipment Finance Associate to drive a high quality, differentiated client experience for Commercial Banking clients through servicing and fulfillment of complex leasing transactions and required documentation.   You will take end to end responsibility and be the single point of contact for RBC clients, Leasing Sales Managers, Leasing vendors and legal parties where required.  Additionally, you will take ownership and personal accountability for accurate and efficient execution and control of leasing transactions due diligence within established turnaround timeframes and identify and resolve issues at source, making it easier to enhance and build the client and partner relationships.

What will you do?

Act as a single point of contact to provide deep knowledge and experience of RBC Leasing products and services to ensure a positive client experience and mitigation of operational/credit risk

Responsible for efficient and effective end to end co-ordination and service delivery for high risk, high complex (e.g. non-standard leasing transactions and required documentation etc. Manage accordingly to the level of priority, urgency required with clear focus to sustain and maintain quality client relationship)

Act as advocate for the client experience using resources and logical techniques to investigate and evaluate complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation. Identify a number of solutions and acts upon each appropriately to manage risks.

Provide ongoing coaching for Leasing Sales Managers as required to ensure credit and operational risks and workflow processes are comprehended and followed. Include system and application navigation assist/coaching where required.

Exercise judgment in making decisions, with high level escalations referred to appropriate levels

Able to identify and act upon efficiency and effectiveness opportunities through effective listening, probing and clarifying

Work on several bank/leasing applications e.g. synergy, CMS, EDGE, ASSET e-mail in order to complete tasks

Follow established Coaching Routines and related activity to drive high performance and enhance client experience

What do you need to succeed?

Must-have

Strong knowledge of lease, financing and ancillary documentation

Excellent multi-tasking and organizational skills with ability to effectively manage time and priorities

Demonstrated ability to solve problems by generating, evaluating and implementing alternatives.

Detail-oriented and able to comprehend the terms and conditions of contracts

Fluently Bilingual in French and English languages (written and oral communication)

Nice-to-have

Centre of expertise on equipment financing documentation.  Knowledge and understanding of credit policies, security documentation, systems abilities and policies

Leasing experience

Superior understanding of PPSA (The Personal Property Security Act ) laws across the country

Strong knowledge of T-Value, HP Calculator, MS Office (Excel and Word)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, fair compensation, commissions, and stock where applicable

Leaders who help your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.