What is the opportunity?

As a Customer Success Specialist for Smart Reno, you will be reviewing project submissions from homeowners as they come in, and ensuring they capture the information necessary before sending them to our network of contractors. You should be comfortable with talking on the phone and be passionate about creating a positive experience for our clients – both homeowners and contractors. It is a 6 month- 12 month contract with possible extension.

About Smart Reno
Smart Reno helps homeowners find and compare qualified and available contractors for their renovation projects. We solve the pain of looking for the right contractors, by simply allowing clients to post their project and providing them with multiple pre-screened contractors, saving time and money. For contractors, we are an efficient and cost-effective client acquisition channel. 

What will you do?

• Be the first point of contact with our clients
• Communicate, by phone, with all our clients, to better define their home improvement project
• Answer by phone and by email any support questions from our clients and our contractors
• Use all our in-house software to maintain our client databases up to date

What do you need to succeed?
Must-have

• 2+ years’ experience in customer service
• Must be fluently bilingual in both French and English
• Have great listening abilities, be able to process and summarize information received
• Comfortable being on the phone for 80-95% of your day
• Self-starting and organized
• Team-work oriented, dynamic (ability to adapt) and proactive (think ahead)

Nice-to-have

• Renovation industry knowledge or passion for learning about how renovations work, even if you’ve never done a reno before
• Passionate about improving team efficiency through identifying and recommending removal of activities that do not add value to the client (aka “lean thinking”)

What’s in it for you?

We thrive on the challenge to be our best, to keep growing as an organization and as individuals, and to work together in a supportive culture and environment.  We care about each other and about making a difference in our communities, and in people’s lives. 

• Leaders who support your development through coaching and managing opportunities 
• Work within an innovative space, building new products and solutions with a start-up mentality, backed by one of the world’s most trusted and successful financial institutions
• Flexible work/life balance as part of a remote, distributed team
• Work in a dynamic, collaborative, progressive, and high-performing team