What is the opportunity?

You are an agent within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.  If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career within RBC. This is a part-time and shift oriented role with an opportunity to work from home. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. 

What will you do?

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
• Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions
• Educate and assist clients with using RBC digital capabilities
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

• Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
• Proven interpersonal, communication and problem resolution skills
• Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Bilingual French and English (oral and written)
• Availability to work a minimum of 15.5 hours per week including two 4 hours shifts (mornings or evenings) between Monday to Friday 8:00AM – 9:00PM and 7.5 hours shift every Saturday between 8:00AM to 4:00PM

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team