Your role

• Welcome clients when they arrive and answer their questions
• Help clients use our banking applications and ABMs
• Listen to people's needs and resolve situations that may be complex
• Provide advice and offer made-to-measure transactional, investment, financing and insurance solutions
• Demonstrate the ability to build lasting business relationships 
• Ensure client satisfaction and engagement

The branch is open two evenings a week and on Saturdays.  A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit, mortgage financing and more.  

Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other. 

Required competencies:

• College diploma or equivalent (preferable)
• Customer service experience, inclusive attitude and openness to diversity
• Positive attitude and strong empathy for clients
• Mutual fund representative (MFR) license
• Ability to communicate effectively in French and ability to communicate effectively in English (for dealing with English-speaking partners outside Quebec)

Preferred competencies:

• Discipline, commitment to teamwork and eagerness to learn
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to various situations