Responsibilities

Support Management - 50%

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

• Provide the most effective method of service delivery by analyzing trends and common themes across customers.

• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

• Engages in strategic service delivery planning, in partnership with the product group, to strengthen targeted customer relationships.

• Gathers customer impressions of products and services and integrates this feedback into decision making.

• Seeks information about the underlying needs of customers.

• Allocates and aligns resources to optimize the customer experience.

• Develops and communicates realistic performance goals and standards.

• Builds plans that consider potential obstacles and immediate and long-term consequences.

• Demonstrates expertise in a specific solution, or several products, feature functions, or services.

• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

 Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

• Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

• Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

• Modifies existing intellectual property (IP) or, where applicable, creates new content.

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

 Leadership and Growing the Business -  25%

• Consistently apply "lessons learned", model personal accountability & teamwork.

• Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

• Demonstrated Self Learner

 Qualifications

At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related. Must have a demonstrated passion for Azure Developer Technologies. 

At least 3 years of experience in the following technical developer domains/areas:

• Azure DevOps

• App Service

• AKS (Azure Kubernetes Service)

• Azure Application Insights

• Azure Functions

Additional skills that are nice to have:

• Open Source Dev Bkgd

• Analytics

• PowerBI