Your role:

• Take over, analyze, communicate and resolve incidents, problems and application change requests
• Work in conjunction with the teams at the Bank and external service providers to prevent, detect, and resolve application failures
• Analyze and qualify application support requests from users and internal and external partners
• Collaborate with multidisciplinary teams (business lines, developers, analysts, solutions architects, etc.) and offer various types of analyses (functional, data, quality assurance)
• Understand business needs, issues and processes, document needs, and prepare recommendations to design or adapt systems to meet those needs and facilitate decision-making
• Ensure good IT hygiene for the application inventory under our sector’s responsibility
• Provide operational support with the help of your colleagues: analyze and qualify requests while eliminating issues
• Participate in the development of processes and support tools
• Create test scenarios and execute functional and technical tests
• Participate in improving how we do things and the tools and processes that simplify how we do things, and help increase our agility and proactivity:
  • Create and improve dashboards
  • Optimize the tools used (JIRA/Confluence/Power BI, etc.)
  • Follow up on releases.

Your profile:

• A Bachelor’s degree in a related field and 3 years of relevant experience OR  College diploma in a related field and 5 years of relevant experience

• 3 years of technical experience in analysis, technical support, or incident management
• Experience managing stakeholders
• Experience managing or collaborating with suppliers
• Basic knowledge of databases
• Basic programming knowledge (able to read pseudocode)
• Knowledge of payment applications and/or ABMs
• Knowledge of collaborative working tools: Jira, Confluence, MS Office 365
• Knowledge of initiative and operations management methodologies: Agile (Scrum, Kanban), ITIL, DevOps, or other
• Understanding of the delivery cycle/life cycle of incident and problem management, an asset
• Knowledge of development and monitoring tools: Remedy, AppDynamics, PowerBI, EasyBI, an asset
• Bilingualism, spoken and written (English and French). 

***You must be available 24/7 (on a 4–5 week rotation) using the emergency cellphone***

Your benefits

Upon hiring, you’ll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement program
• Telemedicine
• Virtual sleep clinic

These are just some of the many benefits we offer.

Due to the current pandemic, our entire team is working remotely.