Role overview:

The Operations Associate 2 in the North America Over The Counter (OTC) Trade processing team in Complex operations, focusses on ensuring the accuracy of the OTC trades, valuation, and reconciliation. The role involves interaction with various units locally and overseas. The Associate should possess the ability to learn new skills, embrace change and communicate effectively. Effective communication, Accuracy, timeliness and delivery of client service are imperative in this position.

This role is within the North America derivatives business, hence the candidate is expected to be flexible with night shifts.

Responsibilities & Tasks Include:

• Carry out basic and complex trade processing and valuation functions in accordance with established procedures.
• Processing Trades sent by clients to OTC Hub and MCH
• Ensure OTC valuation team receives proper information to value OTC positions
• Ensuring compliance with standard operating procedures
• Respond to internal queries from Accounting or Client Service teams
• Respond to reconciliation breaks from internal recon teams regarding cash or position breaks
• Resolution of queries with internal teams, clients, vendors, counterparties etc.
• Answer and handle complex issues and queries and escalate as needed acting with a sense of urgency to meet required deliverables.
• Work closely with inter-departmental contacts to ensure that the required deliverables are delivered with high quality
• Identify risk issues, breaches and act in accordance with the 'risk' escalation chain and operating procedures
• Resolution of queries with internal teams, clients, vendors, counterparties etc.
• Be accountable for assigned tasks and deadline.
• Work closely with the Team Leader and bring issues that require management attention on a timely manner
• Support the business to offer great quality client service and ensure that the assigned deliverables are planned and delivered efficiently