Do you enjoy providing excellent customer service and working independently? 

Associates are the right hand men and women to our Investment Advisors and assist them in their day-to-day tasks. Join our dynamic and friendly team and play a key role in the success of National Bank Financial.

Reporting to the Regional Manager, you will work in an environment that promotes respect and leadership.

Your main challenges:

• Support Investment Advisors in providing superior customer service and be available to meet client requests
• Ensure effective communication between all parties (clients, advisors, internal and external agents)
• The candidate needs to be able to identify all risks inherent to the Wealth Management sector's activities

 Specifically, you will:

• Provide superior customer service in person, on the phone and by email
• Analyze client accounts and participate in activities to support Investment Advisors in their business development by creating prospecting lists
• Carry out deposit, withdrawal, transfer and currency conversion instructions for all investment accounts
• Open and update client files
• Closely monitor day-to-day transactions
• Generate portfolio management reports using the Croesus system
• Manage advisors' agendas, schedule appointments and prepare for client meetings
• Provide clients with tax slip information
• Help clients use digital banking services
• Implement efficient procedures for the administration of client files
• Carry out all other related tasks

• Completed College diploma in a related field
• One year of relevant experience (Operations or Non-Licensed Associate) or 1 to 3 years of experience as an Administrative Assistant in Customer Service
• Good knowledge of the Office Suite
• Excellent ability to offer exceptional customer service
• Organizational and priority management skills
• Ability to work in a team
• Ability to work under pressure
• Autonomy, initiative and thoroughness

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.