What is the opportunity?

As the Associate Credit Officer, you will with be responsible for successful fulfillment and servicing of complex RBC client transactions and/or investigations. You will effectively analyze non-standard and/or specialized transactions and take ownership to resolve client investigations and/or process gaps, having some judgment in making decisions. You will leverage the RBC Leadership Model to adapt, to change and grow in an agile team. You will act upon ‘continuous improvement’ activities and ensure a clear balance between the client experience and mitigation of operational and/or compliance risk, with full alignment to CB Operations business objectives and Our Collective Ambition vision.

Please Note: This position allows flexibility to work from any city in Ontario

What will you do?

• Compile documentation and information required by the Credit Advisory Group (CAG) to commence Commercial Credit Review (CCR), collect information from various host systems and liaise with team members to obtain non-host system information (e.g. Financial Statements)
• Track receipt of required documents and information and build files for the CAG
• Multi-task using different workflow tools ensuring efficiency with accuracy of information
• Ensure data integrity during file preparation and take action to correct errors in various systems (Synergy, CASPER, etc.)
• Liberate time through front-end set-up administration, and communicating with Regional Banking partners regarding required client financials and documentation
• Organize and clean-up CASPER applications prior to sending for adjudication
• Leverage various forms of automation to assist in day to day tasks like: managing tracking sheets and ensuring timely electronic storage of documents
• Manage multiple businesses or industries and workflow tools to assist with credit expectations

What do you need to succeed?

Must-have

• Proven efficient administrative and organizational skills, with strong attention to detail
• Experienced in using MS Excel, Word and Outlook
• Experience working in a fast paced, detail oriented operations environment
• Change management experience and ability to adapt quickly in an agile environment
• Proven ability to independently balance priorities and have effective time management skills

Nice-to-have

• Understanding of the credit fulfillment process for Small Business/Commercial Banking
• Experience with Synergy, CMS, CASPER, Panther and Covarity Dashboard
• Knowledge of BFS products, processes and service
• Bilingual in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to develop new skills and knowledge within Risk Operations
• A comprehensive Total Rewards Program including unlimited Enhance Performance Management compensation
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

At RBC, the health and wellbeing of our employees and candidates is always our top priority.