Job Description

What is the opportunity?

In this role, you will be responsible for providing proactive, high-touch and integrated “One-RBC” support for the Enterprise Strategic Client Group (ESCG), including end-to-end administration, reporting support, high touch calendar/travel/event co-ordination, and assisting in maintaining up to date client relationship management information. Working with senior leaders, ESCG client facing roles – including Deputy Chair and Vice Chairs, cross functional partners and enterprise client family-business connections in a highly agile and client-centric environment, this role add value by: assisting in development of client/business presentations, engaging with client/family office contacts and executives/senior leaders for management of calendars, and providing direct support to ESCG for complex travel planning, expense management, invoice & accounts payable, asset management and program support for special initiatives.  

What will you do?

• Calendar Management - Provide support including prioritizing scheduling and managing conflicts; booking of team meetings, utilizing WebEx and Conference details. Proactively seek opportunities to provide additional value added service to ensure all established deadlines/commitments are met.
• Travel Arrangements - Managing detailed executive travel arrangements (flights, cars, itineraries), fulfillment compliance-related travel requirements (e.g. Short-term business travel tracking)
• Expenses - On monthly basis, process expenses and balance to statements regularly review expenses and usage (e.g., expense report review, telephone usage reports).  Ensure expense reimbursement is within the expense report guidelines; Validate expense reports.
• Event Coordination - Provide support, when required, for both ad hoc and/or ESCG sponsored client events such as invites, RSVPs, client follow up, client ticket distribution and CRM updates.
• Client Support - Assist in the management and collection, integrity and accuracy of CRM tools and data management; assist in consolidation and synthesis of research material in clear, coherent manner; assist in effective problem resolution and investigation in client queries, assuming “joint” accountability and proactive ownership, ensuring achievement of team deliverables; assist in preparation of client / business presentations and materials.
• Inventory / Asset Management - Proactive office supply management, effective problem resolution and ability to navigate and process required RBC forms.
• RBC Systems/MyMarketplace/MyProcurement orders/requests - Effectively navigate internal systems and technology; place requests for supplies and keep record of approvals; ensure adequate supply items for office flow.
• Equipment Management, team onboarding and technical support escalations - Responsible for facility management co-ordination and tracking including equipment ordering, working with functional partners for technical support escalations, seamless onboarding of new team members (e.g. port activation, telephony, equipment, access) and asset collection during off-boarding.

What do you need to succeed?

Must Have

• 5+ years previous experience as an Executive Administrative Assistant supporting executive level (Director, VP, SVP, Group Head);
• Operations support experience;
• Problem resolution & comfort with ambiguity at Business/Function level;
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook);
• Strong interpersonal and diplomacy skills and comfort in dealing with cross functional RBC partners and clients/family offices

Nice to Have  

• Prior financial services industry experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities    
• Access to a variety of job opportunities across business and geographies

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law