The Role

We are looking for APS3 Client Service Officers to join a Federal Government agency in Melbourne CBD. The role will be initially for 3 months with a possibility of extension and will pay $39 per hour plus super. 

Joining the Payments and Reimbursements team, you will provide a direct service to clients and providers and will be responsible for processing reimbursements incurred for a variety of health related provider and client accounts. 

The duties consist of invoice data entry and assessing and/or seeking clinical advice from internal health advisors to process applications. Other duties include; 

• Receive incoming or make outgoing telephone queries to health providers and clients
• Use computer systems to verify client eligibility
• Prepare routine correspondence using standard email/letter templates
• Seek clinical advice from internal health advisors and in some cases apply relevant legislation within administrate guidelines to assess applications for reimbursement and process payment
• Data entry of invoices 

To Be Considered

As this role is with a Federal Government agency, applicants must be Australian Citizens at the time of applying. 

You will demonstrate; 

• Strong attention to detail with experience in a similar role (i.e. processing) 
• Good grammatical skills
• Ability to learn a variety of computer applications quickly
• Strong analytical skills 

To Apply

Please click “Apply Now” to submit your application. For further information please call DFP Recruitment on 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.