Purpose Of Role:

TheARF Administratorwill support the team leader and team in looking after our customers as they journey into a new life stage of Retirement. This may include vetting documentation, new business processing and day-to-day ongoing servicing of the ARF policies. Also, they may engage directly with financial advisors/customers via phone/email as we process their work requests.

Key Accountabilities:

All responsibilities of an ARF Administrator:

• New Business onboarding of ARF policies that comes internally from Retirement Claims and externally from other Life Offices
• Servicing ARF policies on our systems - top-ups, switches, creating incomes, processing surrenders
• Delivering excellent service to distribution channels
• Develop/maintain strong relationships with financial advisors
• Ensuring tasks are completed within time scales that meet our customers' expectations
• Ability to work under pressure especially coming up to year end
• Dealing with customer queries effectively both over the phone and in writing

What is the Opportunity?

A great opportunity is to be part of an established high performing team and to help customers during an important milestone in their life. Be involved in continuous improvement programs and putting forward your ideas to help make changes that matter for your team.

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

#LI-HYBRID #IJ-HYBRID

Essential Qualificatons:

• Third Level Honours Degree, full QFA or working towards a QFA

Essential Skills and Experience:

• Team player with the ability to take full ownership of work and responsibility for performance
• Excellent customer focus with an understanding of customer needs
• Highly organised with the ability to resolve queries and make decisions
• Pensions Experience across some products

Desirable Qualifications, Skills and Experience:

• Previous experience with Retirement Claims and/or Post Retirement Products
• QFA or RPA qualified
• Strong communication skills, written and verbal
• L400 experience

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Champion Transformation - Self