Application Support Analyst (ICTSC), it starts with you!

• Based at RNZPC
• Band  G ($73,498.00 - $99,438.00)
• Permanent
• JR 2273921

About the role

The NZ Police Information and Communications Technology Service Centre are seeking to appoint an Applications Support Analyst to the Technology Operations group, based at the Royal New Zealand Police College, Porirua.

Application Support Analysts provide 2nd and 3rd level technical and functional application support, administration and maintenance to resolve application and system problems, minimising disruptions to the applications that Police users depend on.

A position has become available focussed on supporting Mobility Applications.

Key Accountabilities:

• Service Delivery - Investigates and resolves application issues and problems providing temporary workarounds and fixes where appropriate
• Contract Management - Manages and collaborates with third party suppliers and ensure that their performance and provision of application support services and quality is in line with ICT expectations and enables us to meet or exceed service levels.
• Team Work - Contributes to the setting and achievement of team goals, objectives and standards
  Provides back-up support and cover for other team members.
• Relationship Management - Develops and maintains effective working relationships and communication networks with relevant Police staff, partner organizations and other government agencies

What you'll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This is a dynamic and challenging position, and the successful applicant will need to be able to demonstrate the following:

• Experience and knowledge of working in an ICT support role, preferably providing application support. 
• Ability to write technical documentation clearly and precisely
• Works well in a team environment
• Strong reporting and analytical skills

The successful applicant will reside in the Wellington area and will be required to undergo a full reference and security check prior to any offer of employment. 

There will be an on-call component to the role the successful candidate may expect to be on-call approximately one week in four.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/06-2018/applications_support_analyst_-_6687.pdf

About us

Our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business. ICT operates in a flexible working environment where workspaces are shared among teams.  ICTSC supports working from home as an option.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply 

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact Tayla-Paige.Clingan@police.govt.nz

Applications close 5pm Friday 11th March