Job Duties/Accountabilities:

• Leverage insights and opportunities from data and metrics to drive improved results
• Maintain an active sales performance management framework, to ensure opportunities related to performance, process, adherence and rightful use of applications are actioned in a timely fashion across the various partner sites
• Interface with customer contact channel, operations and marketing partners to support various sales initiatives, review and support sales integrations of upcoming offers and product.
• Monitor, analyze, and report weekly results while monitoring the overall performance of the portfolio
• Perform ad-hoc analysis on existing base to identify opportunities within the channel to drive improved net revenue per call and execute performance driven actions
• Evaluate the effectiveness of representative contacts to leverage key performance opportunities
• Learn in detail all products sold in BCE residential market, from BRS products, VAS and Mobility solutions.

Critical Qualifications/Competencies:

• Call Centre operational and performance management experience an asset
• University degree in a relevant discipline (i.e. Marketing, Business or Finance)
• Strong interpersonal skills and team focus, with ability to lead and work within immediate, extended and multi-disciplinary teams.  Ability to manage relationship with external partners
• Superior analytical skills and comfortable with managing data
• In-depth knowledge of Excel and proficient in MS Office applications
• A passion for creativity and innovation - the ability to recognize new opportunities and incorporate new ideas.  Strong change management skills required
• Sound analytical, problem solving and decision making skills
• Excellent written and oral communications
• Strong ability to work on a number of deliverables concurrently

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.