You will stand out as a result of your thoroughness and proactiveness, your ability to deal with change and build partnerships.

Your main responsibilities:

• Collaborate in analyzing the performance of products, systems or processes.
• Analyze and provide useful information for decision-making in order to optimize work systems and processes.
• Carry out and coordinate project aspects in your activity sector.
• Understand stakeholders' needs, target any problems and adapt how you deal with situations by offering quality service.
• Collaborate the development and implementation of new work systems and processes Compile, produce and analyze various reports and statistics required by various stakeholders
• The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

 Competencies required:

• Three-year college diploma or academic equivalent in a related field and four years of relevant experience or any other combination of education and experience considered equivalent
• Customer service experience
• Experience in analysis
• Expertise in continuous improvement, an asset.
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic