Your main responsibilities:

• Collaborate in analyzing the performance of products, systems or processes.
• Analyze and provide useful information for decision-making in order to optimize work systems and processes.
• Carry out and coordinate project aspects in your activity sector.
• Understand stakeholders' needs, target any problems and adapt how you deal with situations by offering quality service.
• Collaborate the development and implementation of new work systems and processes Compile, produce and analyze various reports and statistics required by various stakeholders
• The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

• Three-year college diploma or academic equivalent in a related field and four years of relevant experience
• Customer service experience
• Experience in analysis
• Expertise in continuous improvement, an asset.
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)