The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being an Analyst in Operations means gathering, analyzing and interpreting variety of data. It means interacting with various Bank sectors and more experienced professionals to offer routine technical support to stakeholders in day-to-day operations. It also means working in an environment where you can excel. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out as a result of your thoroughness and proactiveness, your ability to deal with change and build partnerships.

Your main responsibilities:

• Collaborate in analyzing the performance of products, systems or processes.
• Analyze and provide useful information for decision-making in order to optimize work systems and processes.
• Carry out and coordinate project aspects in your activity sector.
• Understand stakeholders' needs, target any problems and adapt how you deal with situations by offering quality service.
• Collaborate the development and implementation of new work systems and processes Compile, produce and analyze various reports and statistics required by various stakeholders
• The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

 Competencies required:

• Three-year college diploma or academic equivalent in a related field and four years of relevant experience or any other combination of education and experience considered equivalent
• Customer service experience
• Experience in analysis
• Expertise in continuous improvement, an asset.
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.