The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being an Analyst in Operations means gathering, analyzing and interpreting variety of data. It means interacting with various Bank sectors and more experienced professionals to offer routine technical support to stakeholders in day-to-day operations. It also means working in an environment where you can excel. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out as a result of your thoroughness and proactiveness, and your ability to deal with change and build partnerships.

Your main responsibilities:

• Help analyze the performance of products, systems or processes, and carry out projects in your sector of activity
• Identify the needs of the different parties involved, assess problems and adapt your actions to particular situations while offering quality service
• Provide information useful for decision-making and formulate recommendations to improve work processes and systems.
• Help develop and implement new work processes and systems
• Monitor activities and ensure compliance with established policies, standards and procedures

Competencies required:

• A three-year college diploma or academic equivalent in a related field and three years of relevant experience or any other combination of education and experience considered equivalent
• Customer service experience
• Experience in analysis, an asset
• Expertise in continuous improvement, an asset.
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic