Smith&Smith is proud to be New Zealand's leading vehicle glass repair and replacement business, and we make a difference with real care for our customers.

We are looking for Amazing Customer Service Delivery Rep’s (40 hours per week).

If you are someone who wants to make a difference with real care and work with confident, genuine, clever people, and are solution focused then keep reading!

This role is responsible for the customer once their original job is booked by our contact centre and we want you to ensure that the glass will be there on time and that you also support our service locations on the day of the appointment. 

Who we are

We are a bunch of diverse and inclusive people coming from all over the world who embrace every colour under the rainbow. We have family people. We have single people. We have sporty people. We have singers. Gamers. Musicians, and every other variety of people. And we are proud to be part of this icon kiwi brand!

What we are looking for

• People who enjoy problem solving and are able to resolve our customer queries and find solutions.
• Genuine and caring people who delight our customers with excellent service (their windscreen is broken, and they might be a bit stressed)
• Clever people who are confident in using our systems and make bookings (you need to figure out which piece of glass fits in their car or ute)
• People who can work under pressure (we have a lot of customer calls and they can be for a variety of reasons)
• People who have a bubbly personality (you talk to our customers most of the time)
• People who have their ducks in a row (you need to multi-task and enjoy juggling multiple priorities)

What do we offer

You will be trained in all aspects of the role and working within a team who love to share their knowledge with new people. No two days will be the same and we can guarantee you will be kept busy and our goal is to make sure you smile throughout the day. You will talk to customers, technicians, suppliers and more. We offer some benefits which includes great recognition awards and you even get the day off for your birthday.