The Account Manager (Enterprise Segment) (AM) in Microsoft Advertising enables Microsoft to better serve mitacustomers by applying customer obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and acting to cultivate and maintain strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM drives both revenue and customer satisfaction.

 The AM manages existing client relationships and upsells advertising through virtual engagements. The AM is focused on driving optimizations aligned with customer needs, executing campaigns, and driving strong coordination of internal resources for excellence in execution of core tasks, account transitions, and customer account health.

Responsibilities

•        Shared culture of diversity and respect: Continue to create deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment.

•        Strong customer relationships and account health:  Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan.

•        Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.

•        Fluent advocate of the Microsoft Advertising and One Microsoft Story:  Educate clients on how Microsoft Advertising features help them to reach their business goals and execute on budgets. Ensure regular client engagement with Microsoft Advertising and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Microsoft Advertising and One Microsoft story. Develop and demonstrate an intermediate level knowledge of emerging products/features.

•        Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool, and processes through relevant channels. Own and effectively execute the customer transition process (Red Carpet) and operational excellence in execution of change management (Book of Business update).  

•        Continuous business learning and professional growth: Continually strengthen your Microsoft Advertising and Digital Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.

 Qualifications

 Job Requirements: Education, Key Experiences, Skills and Knowledge:

• 3+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  OR Bachelor's Degree in Sales, Marketing, or related field AND 1+ year(s) of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  OR equivalent experience.
• Proven track record of exceptional performance, high productivity, communications skills, and meeting deadlines
  Demonstrated ability to consistently meet or exceed revenue goals or targets.
  Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
  Effectively navigate through ambiguity and complexities related to client management.
  Talented in storytelling and delivering engaging presentations.
  Solid knowledge of the search industry, trends, and customers' needs.
  Passion for technology as an enabler for customer and company growth
  Ability to travel up to 30%, as appropriate