Job Description

What is the opportunity?

Fund Administration is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution.  In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. Your responsibility include servicing an assigned group of accounts in accordance with desk operating procedures and in some cases, utilizing various tools (i.e. Tactical Applications, RPA) to generate cash instructions. In addition, you will provide assistance to Client Representatives in term of investigation of issues or queries relating to the processing of transactions and/or instructions by Fund Administration and ensure that risk mitigation requirements are met by following related RBC Investor Services (RBCIS) policies and procedures

 What will you do?

• Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
• Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
• Develop high proficiency in end-user computing tools utilized by the team (i.e. tactical applications, BDL, RPA)
• Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
• Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
• Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
• Support restructures of client accounts, new and lost business as required with respect to funding and instruction clarity
• Share knowledge with team members to assist in the resolution of more complex problems
• Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables

What do you need to succeed?

Must-have

• Strong working knowledge/experience in the financial services industry, specifically in funds and custody
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Strong in client service skills
• Knowledge of Canadian fund regulation
• Ability to communicate effectively with stakeholders
• Solid organizational and time management skills
• Proficiency in MS Office including experience using Excel macros

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same.  Reasonable accommodation is available where required by law.

Job Summary

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments