Our Client:

Our Client is a well known international organisation in the Consumer Electronics space based in Western Sydney. They arehighly respected in the industry and are a true innovator in the field, developing cutting edge products that push both the physical and technological boundaries of our time.

About the Role:

As a Reverse Logistics- Collections Administrator representative reporting to the Distribution Reverse Logistics Manager / collections team leader, you will play a vital role in managing executing and recovering all incoming defective commercial and consumer return products received via telephone, fax and email ensuring that the product is recovered and closed off.

Purpose of the Role:

Manage execution of all incoming DR-GR return request forms (majoring in GR claims) received (via) telephone, facsimile and e-mail ensuring that the request abides by Australian Consumer Law and LGEAP policy procedure.

Manage all enquires relating to these requests support both Supervisor and Manager with any additional activities towards DR-GR Return to clear pending claims or where chargeback is concerned.

Hours of work: Monday to Friday 9am till 5pm

Your Responsibilities:

• Execution, ensuring all outstanding products are collected and returned to the suitable seconds dealer / warehouse. Maintain contact with 3PL warehouse and transport carriers on daily basis to confirm receipt of defective returns and finished good products.
  
• Communicate with customers when issues arise on jobs and ensure successful pick-up and deliveries.
  
• Manage entry of consignment pending approval, with continued liaison involving external logistics parties. Also ensuring correct shipment to prevent futile collections.
  
• General admin duties, including data collection and maintenance and entry.
  
• Customer Service, answer inbound calls from customers with a professional and confident phone manner. Responsibility for monitoring queues and general work loads within commercial returns, sales administration and service departments.
  

To be successful you will possess:

• Exceptional computer, written and verbal skills
  
• Solid experience in administration
  
• Experience working with Transport Carriers and/or general logistics knowledge will be an advantage
  
• GERP system knowledge would be preferred
  
• Customer service orientated
  
• Good problem solving and investigation skills
  
• Excellent organised skills and the ability to work as part of a team
  

In return you will be working for a Global leader in its field.

If you believe you have the necessary skills and attributes and would like to explore this opportunity further, Then APPLY NOW.

Immediate Interview / Immediate Start