ABOUT US

Crowlz Electrical Pty Ltd is a family owned and operated business. With over 10 years’ experience we pride ourselves on excellent customer service and maintaining a leading edge in the electrical and solar industries. Our team works across Victoria and Queensland and are supported through opportunities for professional development and excellent working conditions.

ABOUT THE ROLE
Crowlz Electrical Pty Ltd are looking for an Administrative Officer to support our growing business. Based in Croydon South, this role will see the successful candidate responding to customer enquiries, coordinating and scheduling work orders and processing compliance documents. 

Part-Time and Full-Time hours available. Hours negotiable for the right candidate. Availability on Saturday from 9am to 2.30pm strongly desirable.

DUTIES

• First point of call for all customer enquiries
• Respond to customer enquiries via email and phone
• Scheduling work orders to ensure a logical and achievable daily workflow for each technician
• Respond to and work through any issues that arise throughout the day to reduce impacts on the schedule
• Effective communication of any issues to internal/external parties
• Coordinating the completion of all jobs including finalising all compliance paperwork to ensure prompt payment and customer satisfaction
• Assist the operational team (Director, Operations Manager & Administration Manger)
• General office duties as required

SKILLS & EXPERIENCE

• Basic electrical and/or trade experience (not essential)
• Motivated and proactive
• Strong communication skills
• Computer literate (Microsoft Office and online platforms)
• Ability to build and maintain relationships and work confidently with people at all levels
• Organisational skills and the ability to prioritise and complete tasks with competing deadlines
• Ability to work independently and as part of a team as required

CULTURE
Crowlz Electrical is a fast-paced family owned and operated business. We place a strong emphasis on employee growth, effective communication and maintaining a leading edge through continuing education to ensure a positive experience for our team and customers. 

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
  
  
• Which of the following Microsoft Office products are you experienced with?
  
  
• Do you have customer service experience?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
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• Do you have a current Police Check (National Police Certificate) for employment?
  
  
• Do you have a current Australian driver's licence?
  
  
• Which of the following accounting packages are you experienced with?