About You 

This is a great opportunity for someone who wants to take that next step in their administration career. It offers ownership and responsibility of your suite of administrative duties, whilst being a part of a fast-paced and supportive team.  

We are seeking a self-motivated team member with a strong work ethic and high attention to detail. You are expected to produce quality work, manage competing priorities, communicate respectfully and be supportive within a team environment. 

About the role

Based in our Parramatta office, you will be joining a small team to be the administrative link between the client and the field representative to ensure all work is completed in an accurate, compliant and efficient way. A Field Services Officer is expected to enter client instructions, update progress of files and generate reports and invoices. Paramount to this role is the ability to complete all tasks with great attention to detail whilst providing outstanding customer service to a range of stakeholders.

The core hours will be 8:30 – 5:00pm with some flexibility available. 

RS is committed to supporting your professional growth and are offering a nationally recognised qualification to the right candidate.

Your duties will include

• Utilise our in house file management database to enter client instructions, update progress of files and generate reports and invoices;
• Liaise with clients and field agents via telephone and email;
• Following up our field agents to ensure files are actioned within internal and external guidelines and procedures and in accordance with relevant legislation;
• Provide exemplary customer service to our clients and achieve the best possible outcomes; and
• Assisting with any administrative duties where required.

Our ideal candidate will have:

• Great interpersonal skills;
• High attention to detail;
• 2 years’ administration experience would be highly regarded;
• Time management abilities; and
• Show motivation and initiative in all working aspects/duties..

About Us:

Risk & Security Management (RS) is one of Australia's largest mercantile agencies providing field services to the financial services sector (including banks, other credit providers and insurance companies), government departments, global corporations and law firms. 

Supported by over 71 full time staff spread across our four fully staffed offices, RS is client, people and results focused. This means that we will embrace innovation and continual improvement to ensure that we are consistently meeting and exceeding expectations and empowering our staff to form trusted partnerships with our clients and other stakeholders

Please note only shortlisted applicants will be contacted.  

On employment, the successful applicant will be subjected to a police check and must provide COVID-19 vaccination certificate, showing two doses.

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
  
  
• Do you have data entry experience?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• What's your expected annual base salary?