About the Role

We are looking for Administration Officers to join our team at our Lutwyche office. We are experiencing some really exciting growth here at Carers Queensland and are seeking energised and proactive team players to jump on board! 

This role will provide reception, administrative and scheduling support to the NDIS Local Area Coordination (LAC) Partner in the Community program team. You will provide information and support to participants, their families, and carers, operating as their first point of contact with the organisation. Our future star performers will have extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in dealing with the community, and strong Excel skills - hence we would love to see this demonstrated in standout cover letter to be consider! Are you up for the challenge?

Some of your key responsibilities will include:

• Maintaining appropriate administrative records utilising our databases.
• Using the NDIA IT System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
• Scheduling participant contact and interviews.
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.

What's in it for you?

• Full-Time role with Work from Home Days available (up to 2 days per week)
• Attractive Remuneration Package of CSW2.1 - $57,738.53 per annum (plus superannuation)
• Excellent Not-for-Profit Tax Benefits
• Accrued Days Off
• An inclusive workplace culture with numerous diversity initiatives including holding ‘Rainbow Tick’ accreditation.
• A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

Do you have?

• Demonstrated experience providing administrative and/or reception support in the Community Services industry, e.g. medical reception, call centres, child services, etc?
• High level of communication skills both written and verbal and the ability to build rapport and adapt skills according to the audience or target group involved?
• The skills to be a team player and someone who thrives in a fast-paced and dynamic environment?
• The ability to triage and prioritise work tasks?
• Experience/knowledge at entering information into databases with a high level of accuracy and detail whilst adhering to Government reporting requirements?

How to join the team?1. Click the 'Apply' button on this page.

2. Review the Position Description and Key Selection Criteria (attached as one 'zip' file).

3. Follow the application screens ensuring to upload a copy of your resume and a cover letter (two page maximum) that addresses the key selection criteria on the KSC PDF. 

Please be aware: to be considered for the role you must submit both your resume & that superstar letter cover letter highlighting your suitability as per the KSC. 

Applications close 31st January 2022 - please be aware you may be contacted prior to the closing date due to high volumes of applications only successful shortlisted applicants will be contacted. We thank you for your understanding. Want to get in touch?

Questions about the role can be directed to Recruitment Team (hr@carersqld.com.au).

Carers Queensland is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Carers Queensland is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

Carers Queensland encourages applicants to advise this information in their cover letter, so that we can meet the needs of each applicant.  Carers Queensland actively seeks to employ people who reflect the diversity of our clients.