RTO Administrator

We are seeking a fun, energetic and experienced RTO administration officer to join our Administration team on a full-time basis. If you have the passion for the Industry, are motivated and passionate about your work then AGA wants to hear from you!

This role is critical in providing friendly, informative, and quality service to our students as well as supporting the overall delivery and management of our programs. You will be joining a dynamic team with a focus on achieving excellence in quality training delivery. 

About the role:

The RTO Administration Officer will support the whole lifecycle of the student journey, supporting all stages of their training from enquiries/enrolments to their completion.

 AGA is looking for someone who is driven with a high level of attention to detail and accuracy when processing and show initiative to work to ensure quality outcomes are reached. This is a role full of variety and no given day will be the same.

• Administering new Student Enrolments into our Student Management System, including the initial screening and validation process of student applications and creation and maintenance of their USI numbers
• Entering of student resulting and general updates to student files
• Weekly processing of student completions including issuance of statement of attainments, extensions and cancellations
• Processing and maintaining accurate data, reporting and correspondence
• Reviewing and monitoring student training plans to ensure compliance with Skills First requirements
• Monitor and record student attendance, results, and course progress on the relevant databases
• Monitoring course progress and correspond with students, trainers and other stakeholders, concerning attendance and academic progress
• Ensuring the accurate entry for the change of results and credit transfers
• Checking withdrawal applications and recording the right code in VETtrak, when closing off the student files
• Providing a high level of customer service in response to student/employer and trainer enquiries both over the phone and via email
• Effectively manage paperwork to/from Trainers and Assessors
• Organise and facilitate orientation for new students
• Perform such other duties as directed, within the limits of your skill, competence and / or training

What AGA is looking for you to bring to the role:

• With 2+ years previous RTO student administration experience, you will ideally have a strong knowledge of the Vocational Education sector and government funding programs or have a passion to learn
• Strong administration skills, including great time-management and organisational skills are essential. You will have a keen eye for detail and be consistent in your commitment to quality. Multi-tasking comes easily to you, and you’ll be comfortable with handling a medium to high case load of students
• You will be confident in your ability to manage your time, and work well to deadlines
• Providing a high level of customer service in response to student/employer and trainer enquiries both over the phone and via email
• Proven experience in data entry with excellent attention to detail
• Excellent verbal and written communication
• Experience in Student management databases (VETtrak)

As an AGA Employee you will receive: 

• Competitive remuneration
• Laptop and internet access
• A safe and sustainable workplace
• Equal opportunity employment
• Flexible work arrangements
• Proven career development and promotion opportunities

About Us

AGA is one of the largest providers of employment and training services in Australia. We offer a wide range of workforce development solutions, which can be tailored to many different industries and professions.

AGA is proud to be a supportive, flexible and inclusive organisation. We are looking forward to our new Administration Officer joining the team.

Applicants must be eligible to work in Australia. A current Working with Children and National Police Check is required and can be arranged for the suitable applicant.

Next steps

Please click "Apply for this job" and send through your resume and cover letter or please contact, Vesna Varesanovic on 0436602573 or Vesna.Varesanovic@aga.com.au for more information.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
  
  
• Do you have data entry experience?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?