An opportunity for an Administration Assistant to join the close-knit team at Lourdes Retirement Village, located in Sydney’s North Shore, Killara, on the edge of the Garigal National Park. 

About the role:

Working at the forefront of the village based at Reception, you’ll support across a variety of administrative and customer service activity, liaising with a wide mix of audiences including residents, external visitors, and contractors, in this permanent, full time role, based onsite.

• First point of contact for the Village management office, interacting with residents and greeting guests
• Answering and managing calls, enquiries, and emails
• Providing a high level of customer care and attention, assisting residents with requests and general enquiries
• Provide day-to-day administrative support to the village management team including some invoicing, taking minutes in meetings as required
• Preparing and distributing the monthly newsletter
• Liaising and coordinating with onsite Maintenance and external contractors, particularly whilst current building work is underway
• Supporting with any other adhoc requirements

About you:

• Prior reception experience or experience managing a front desk and phone calls
• A calm and personable team player who naturally displays excellent customer service skills
• Excellent communication skills and able to build strong trusting relationships
• Friendly disposition and empathy for the elderly
• Enjoy working in a team environment
• Approachable and flexible
• Strong time management skills including the ability to prioritise
• Sufficient skills in Microsoft suite and knowledge of SAP, though would be an advantage is not essential

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens and Permanent Residents.

As part of the recruitment process, you may need to undergo a pre-employment medical assessment to assess your ability to perform the requirements of the role.

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au