ABOUT US
Based in Rosedale, Auckland, Foundation Coffee is a 100% New Zealand owned coffee roaster and business to business coffee machine supplier.

THE ROLE

You will be data savvy, and love building and reporting on information monthly. You will be a vital resource for our account management team in helping to improve product ranging with our customers and ensure that they are extracting maximum value with Foundation Coffee.

It is expected you will have an excellent ability on Excel, Powerpoint and Microsoft programs and be prepared to demonstrate this during the selection process. Prior experience with MYOB Advanced would be preferred but not essential.

You will work across a range of departments including Customer Service, Sales and Dispatch to ensure we retain our high service standard to our clients nationally. 
There is huge variety to this role, as well as future growth potential. Each day will be different and the quick pace of our customer led business will keep you engaged and of course, if you need a break, we have your coffee sorted. 

KEY DUTIES INCLUDE:

• Meet and greet visitors, answering phones and email queries;
• Leading our consumable ordering system;
• Dealing with our courier company for tracking, collection and claims purposes;
• Monthly ordering of stationary and other office supplies;
• Assisting with collating of data and customer contact;
• Processing, photocopying, scanning and storing of Supply Agreements;
• Sales support for our Customer Service, Administration, Sales and Tech divisions;
• Customer service including follow up phone calls and filtering new leads;
• Assisting with updating of marketing materials;
• Assisting with processing of all loaned assets via the Personal Property Securities Register;
• Limited support for accounts department;
• General office support and administration duties.

SKILLS & EXPERIENCE REQUIRED

• High level of Microsoft Excel literacy – you love working with and interpreting data
• Great communication skills and phone manner
• Excellence in customer service and resolving issues
• Demonstrate excellent time management skills
• Strong team player
• The ability to multi-task and prioritise

BENEFITS

• Work for an innovative company who are well recognised in their field
• Great diverse company culture – we love to have a laugh and celebrate success
• Office hours: Monday to Friday 8.00am to 4.30pm

If you love to multi-task, have a great sense of humour with a ‘can-do’ attitude, delivering outstanding outcomes, then we would love to talk to you.