Key Accountabilities

• Accountable for delivery of all aspects of account opening process requests for Business Banking NI customers
• Champion serving customers brilliantly through delivery of high quality and accurate fulfilment of customer account opening/mandate amendment requests focussing on right first time and proactive management of cases, while ensuring pledges and promises are delivered within Service Level Agreements
• Champion & deliver accurate and efficient completion of workload
• Deliver high quality day to day support to colleagues and customers through assembling relevant information to enable responses to queries, whilst completing all activities in accordance with unit procedures
• Completion of KYC/ AML review, liaising with the customer on queries and pro-actively raising cases to ensure a swift resolution
• Record/update all relevant information on Bank systems with a high level of accuracy
• Focus on key satisfaction areas such as Right First Time and understand the implications and impacts of you own decisions on our customer and other business areas

What is the opportunity?

The successful candidate will support the unit manager with delivering effective and collaborative teamwork, implementing process improvements, adopting new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service.

Essential Skills & Experience

• Shown understanding of business account opening requirements in line with UK regulations
• Strong understanding of Banks systems e.g. KYC, Servicelink, SharePoint, Toscana
• Strong analytical and PC skills including Microsoft Office & SharePoint
• Strong customer focus, with emphasis on delivery and collaborative approach to problem solving
• Ability to prioritise workloads while working in a fast paced environment
• Excellent communication skills Independent and decisive with an ability to support change delivery and deliver optimum customer and business outcomes

Key Competencies

• Accountable - Self
• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Champion Transformation - Self