Job description

Requisition ID:  176521

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

This Account Manager (AM) role operates on one or more of EY’s largest Australian accounts. The AM drives account operations management, sales and program management plus account communications and administration.  Working with the account’s dedicated executives, the AM is heavily involved in all levels of account management - from helping the account leadership in defining tactics, strategies and programs through to the day to day execution of the account’s operations.

The AM ensures that service lines remain actively engaged around the account itself, and that through well managed account operations, the experience delivered to both internal stakeholders and customers is exceptional. 

The role offers full exposure to account management in EY and would suit candidates seeking to deliver operational excellence across EY’s highest tier account profiles. This is not a quota-based sales role. Rather, a management and governance role touching all aspects of account management.

This role will be based in our Sydney Office and is offered on a permanent full-time basis.

Your key responsibilities

Account Management

Ownership for account management processes. Actively managing the  operating cadence of the account team. Processes include but are not limited to forecasting, pipeline management, coverage management, annual planning and ongoing plan management, operations strategy and plan management, issues and risks management, key actions management, account onboarding.

Co-developing the account strategy and plan with account leadership team. Driving execution of the account plan.

Management of the account’s client feedback program.

Project management of specific account initiatives.

Preparation, scheduling and facilitating of account meetings.

Operational leadership to any offshore account support activity (eg: reporting, analytics).

Monitoring how the account team operates. Foreseeing or identifying challenges. Making recommendations and deploying initiatives to improve the dynamics and workflow efficiencies across the team.

Sales and Program Management

Revenue planning and forecasting.

Analysing and evaluating performance metrics.

Quality management of account pipeline and client coverage data.

Operational support to the account’s business development processes and key activities

Communication and Administration

Provide central point of contact and knowledge for all account related information, tools, and processes.

Own and execute the communications process for use across the account.

Management of account-related documentation. Including account operations, sales, and contract information.

Skills and attributes for success

The successful candidate will be passionate about the activities that must operate smoothly to manage a healthy and successful account operation. With the ability to work unsupervised and to lead others in a matrix environment, the successful candidate will be required to regularly draw upon the following skills and experiences.

To qualify for the role you must have

Sound understanding of account or business management processes and/or frameworks.

Effective influencing and relationship building skills with credible leadership presence.

Attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously.

Excellent communications skills. Written, verbal, presentation and listening/interpreting.

Analytical skills. The ability to also translate reported information into actionable findings.

Strong facilitation and coaching skills.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.

Advanced Microsoft Office (e.g. Word, Excel, PowerPoint) skills preferred

Bachelor’s degree (emphasis in Marketing or Business preferred) or equivalent relevant experience is preferred.

Ideally, you’ll also have

Previous account management, program office management or similar relevant experience is beneficial, ideally gained within a global multinational company or across a global account.

Financial Services Industry knowledge is beneficial.

Professional Services experience is beneficial, but not essential.

What we offer

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning: personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

At EY, you’ll be rewarded and recognised based on your performance and our comprehensive benefits package can be tailored to your individual needs.

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. If you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application via contactrecruitment@au.ey.com or  phone +61 3 8650 7788 (option 4).

We understand the importance of social distancing at this time so our recruitment and onboarding process may be managed virtually so we can continue to prioritise the safety and wellbeing of EY people, clients, guests and the broader public.  

The exceptional EY experience. It’s yours to build.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

The preferred applicant will be subject to employment screening by EY or by their external third party provider.